All Systems Operational
Uptime over the past 90 days. View historical uptime.
Frontends Operational
90 days ago
99.98 % uptime
Today
Sender App ? Operational
90 days ago
99.98 % uptime
Today
Receiver App ? Operational
90 days ago
99.98 % uptime
Today
Mobile App (FR) Operational
90 days ago
99.98 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backend - DE ? Operational
90 days ago
100.0 % uptime
Today
Backend - FR Operational
90 days ago
100.0 % uptime
Today
Communication Operational
90 days ago
100.0 % uptime
Today
Mails Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 5, 2023

No incidents reported today.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Database Issues
Resolved - This incident has been resolved.
Nov 30, 13:26 UTC
Monitoring - The recovery was successful and we are currently monitoring for any further issues.
Nov 30, 11:30 UTC
Identified - Wir haben heute Morgen um 7:00 Uhr festgestellt, dass die Datenbank der Recare-Plattform nach einem routinemäßigen System-Upgrade nicht erreichbar ist und die Nutzung unserer Lösungen verhindert. Für die Sicherheit Ihrer Daten besteht dadurch keine Gefährdung.
Wir haben umgehend die erforderlichen Schritte zur Wiederherstellung der Datenbank eingeleitet. Leider werden wir die Datenbank nur in einer früheren Version wiederherstellen können (von Mittwoch, 29. November 2023, 19:30 Uhr). Derzeit dauert die Wiederherstellung an. Wir arbeiten mit Hochdruck daran, die Plattform so schnell wie möglich wieder verfügbar zu machen.

Today morning at 7:00 a.m we discovered, that the database of the Recare platform is corrupted after a routine system upgrade and prevents the use of our solutions. This does not pose any risk to the security of your data.
We have immediately taken the necessary steps to restore the database. Unfortunately, we will only be able to restore the database to an earlier version (from Wednesday, November 29, 2023, 7.30 p.m.). The recovery is currently ongoing. We are working hard to make the platform available again as soon as possible.
Nov 30, 08:29 UTC
Investigating - We are currently investigating an issue with the database which is preventing users from using our applications.
Nov 30, 07:00 UTC
Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

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