Users unable to log in or use encryption functionality

Incident Report for Recare

Resolved

Our external provider has confirmed the incident has been resolved. Users can log in to the application and use encryption services.

Posted Jul 16, 2026 - 07:44 UTC

Monitoring

A fix has been implemented. We will continue monitoring for any changes.

Posted Jul 16, 2026 - 07:32 UTC

Update

Seald are continuing to investigate this issue - https://status.seald.io/

Posted Jul 16, 2026 - 07:11 UTC

Investigating

Issues with our external encryption provider Seald are impacting both login and application usage.

Probleme bei unserem externen Verschlüsselungsanbieter Seald beeinträchtigen sowohl die Anmeldung als auch die Nutzung der Anwendung. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.

Posted Jul 16, 2026 - 06:52 UTC

This incident affected: Frontends (Sender App, Receiver App).